Refund and Privacy policy

Refund policy

Our kits and services are of the highest quality, so kits are very rarely returned.

In case you would like to return an item, please notify us first.  Unauthorized returns will not be refunded.  We will refund the cost of your order but cannot refund the cost of returning the item to us. We can only refund the original payment method.

Privacy policy

We do not pass on customer information to any third party, except when required for delivery purposes of an order (notification of delivery time and dates for orders sent by courier are often sent by email).

Keeping your information safe is important to us. We only keep a record of the information that is required to complete your order and to ensure that we provide the best customer service we can. We do not pass on customer information to any third party, except when required for delivery purposes of an order (notification of delivery time and dates for orders sent by courier are often sent by email) and we take steps to keep all our data as secure as possible. If you ever want to amend the personal details we store for you, please do not hesitate to get in touch.